December 3, 2015
Our studies have revealed that one in ten Brits never leave a tip.
Tipping is something which is customary and not compulsory, but this can make it quite confusing as there are no hard and fast rules. Some people habitually leave 10% of the bill, regardless of how much it is, whereas others put down a random amount based on their experience, or just whatever they have in their purse or pockets.
It seems that it’s not just the level of service you receive which is the deciding factor in how much money you leave as a tip, or even if one is left at all. Being polite and friendly is a big factor in whether any extra is left on top of the bill, but even the appearance of the server contributes to the tip left.
A simple, smart uniform and clean and tidy appearance all seem to help when it comes to earning the biggest tips.
Poor service, impoliteness, or simply feeling they have already paid for the service within the bill, means that millions of people in the UK admit to never or rarely paying a gratuity in restaurants, hairdressers, hotels, or cafes.
One in five have refused to tip someone because they look untidy or scruffy, and another one in ten have walked out without leaving a little extra behind as the server wasn’t wearing a uniform.
We also discovered that the average Brit leaves just seven percent of the total bill amount – less than the customary ten percent – with waiters most likely to be tipped, followed by taxi drivers, hairdressers and takeaway delivery drivers.
One in five of those asked have even been told they don’t leave a big enough tip; by a friend, relative, work colleague, and even the person they were tipping!
Luckily for the staff affected there don’t seem to be too many Scrooges around during the season of goodwill, with 23 per cent admitting they will leave an average of £3.54 more over Christmas than they do at any other time of the year. In fact, almost one in ten will leave a tip during the festive period even though they rarely do at any other time.
Staff working harder and more anti-social hours at this time of year are among the top reasons for the larger tips, as well as generally being in a better mood, feeling more generous, or feeling like you should simply because it’s Christmas.
Waiters and waitresses can expect to earn the highest tips, with the average Brit leaving £4.21 after a meal in a restaurant. Taxi drivers are left an average of £2.71, hairdressers and barbers are paid an extra £2.68 and hotel staff receive £2.32. Those who work in cafes or coffee shops are left a tip of £1.98 while takeaway delivery drivers get the least at just £1.93.
However, 62% of Brits say they would leave a bigger tip if the person who served them was polite, while another 61% would reward someone for putting in more effort than they really needed. More than half would also tip more if they had a friendly and chatty member of staff, with others being generous with the gratuity if they smiled, appeared busy but still served them well, or completed work earlier than expected.
Others will also leave a bigger tip if the server looked smart and tidy or was wearing a nice uniform, and more than one in twenty admitted to leaving a bigger tip than usual simply because they thought they were attractive.
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