If you need to make a complaint our Customer Service Team is on hand.
You can get in touch with us by the following methods
Telephone: 03444 994414
We aim to deal with your complaint within 5 days, but we may need to carry out a more detailed investigation which can take longer. If this is the case, we’ll be in touch to let you know what’s going on and when we’re likely to have an outcome for you. This should be within 28 days of your initial contact with us.