GBP £

FAQ's

How can I place my order?

Placing your order is so easy. You can place your order online where you can pay securely by credit or debit card, paypal or a credit account. Alternatively you can call us on free-phone 03704609047 8am to 8pm, Monday – Thursday or 8am to 5pm, Friday.

Can my order be delivered the next day?
Yes, order online by 5pm and Simon Jersey will ensure your goods arrive the next working day for just our standard postage fee. And remember that delivery is free on all orders over #100 (excluding services such as personalisation and VAT).

Can I return my order?
Yes, if for any reason you’re not totally satisfies with your order, simply send it back to use for a full refund. All we ask is that you return it within 30 days, paperwork included and, in the same condition as when it arrived. You’ll find a returns note and address with the dispatch note accompanying goods. You only pay the carriage costs but we recommend that you get proof of postage. Returns over £100 are free via UPS access points.

How to I change or cancel an order?
Please call 03704609047 and depending on the progress of your order we will try our best to amend or cancel you order.

How do I edit my account?
This can be done in the ‘My Account’ section of our website where you can amend details such as your name, billing address and newsletter subscription. Alternatively you can contact 03704609047.

Where is my delivery?
Please have your order and account number at hand and call our wearer services team on 03704609047 who will be able to track the progress of you order for you. Alternatively if you placed you order online login to you ‘My Account section’

How do I choose the right size and length?
Choose your required size by using the drop down icon next to the item you want to order. If you are unsure about your size, please use our Size Chart.

Can I order from overseas?
Yes, you can order from Germany, France and Rep of Ireland. Simply register to Simon Jersey to create an account and in one of these non UK countries and you will be able to view and purchase products in Euros.

How much does it cost for delivery?
All UK orders placed before 5pm Monday to Friday will be delivered next working day, providing all items are in stock. All UK orders placed outside of these specified times require an additional day delivery.  Overseas take a little longer (e.g Northern Ireland). Delivery is FREE for UK orders over £100 (excluding VAT and the cost of additional services such as personalisation).

Delivery charges are as follows:

  • UK Standard (Next working day) £2.99
  • UK Standard with orders over £100. Free
  • Germany 7.99 Euros
  • France 9.99 Euros
  • Ireland 8.99 Euros
  • NHS Free P&P on offline orders over £60

All prices exclude VAT.

 

Simon Jersey VAT Number: 732 3615 53.