Uniform design company Simon Jersey has appointed a customer services manager to look after both catalogue and key account customers.
Simon Woods has joined to maintain high quality communication and establish the company as the industry leader for customer service.
He has implemented new processes to ensure customer queries are answered first time and will be responsible for simplifying the service received by Simon Jersey’s 50,000 customers.
Simon, from Oswaldtwistle, brings a wealth of experience having worked in customer services for eight years with brands including The Carphone Warehouse and Virgin Media. Most recently he oversaw the successful implementation of a new customer services model for Active Win Media in Manchester.
He said: “Simon Jersey has a reputation as being the industry leader for well-designed and high quality workwear. I want to ensure that all of our customers get the best possible service every time they speak to us with simple, efficient and effective systems.
“There’s a great team of enthusiastic and knowledgeable advisors here at Simon Jersey and I’m looking forward to further developing our offering over the coming months.”
Paul Farrell, sales director at Simon Jersey, said: “From the conversations we’ve had with our customers it’s clear that Simon is already having an impact on the service we offer. He has some fantastic experience and a clear vision of how we can add further value to our customers.”
Simon Jersey is one of the UK’s leading uniform suppliers, providing uniforms to businesses from one to 170,000 members of staff. It offers a catalogue range as well as a bespoke uniform design service for key account customers. The company was established in 1971 and now serves customers throughout the world.