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Embroidery Service & Personalisation

Can I return my order?

Yes, if for any reason you're not totally satisfied with your order, simply send it back to us for a full refund. All we ask is that you return it within 30 days, paperwork included, and in the same condition as when it arrived. You'll find a returns note and address with the dispatch note accompanying goods. You only pay the carriage costs but we recommend that you get proof of postage. Orders over £50 (excluding VAT) from within the UK are free to return via Collect+. If you have paid for your order using PayPal and have activated the service "Return Shipping On Us" in your PayPal account before purchase, you may be eligible to claim a refund on your return postage costs through PayPal.

For more information on Returns, please see our Returns Information page, here.