GBP £

Delivery & Returns

Delivery & Returns

Order online by 6pm to receive your order the next working day. If your item is not in stock, we provide a delivery estimate on the product page. Here’s what makes our service great:

-       UK mainland delivery is free on all orders over £50 (excluding VAT), and only £3.99 for orders under £50

-       Free delivery across the EU* on orders over €100 (excluding VAT)

-       Free delivery to Australia on orders over £200 (excluding VAT)

-       Free returns on UK orders over £50 +VAT - Now even easier with Collect+ 

 

Here’s a full summary of delivery timescales and costs, for all the locations we deliver to:

Delivery to Delivery time Delivery charge Order by Returns
UK mainland Next working day
Personalised items - 3 - 5 working days
Orders over £50 - FREE
Orders under £50 - £3.99
6pm Orders over £50 - FREE
Northern Ireland 2-3 days £6.99 6pm Pay at the Post Office
Scottish Highlands 4-5 days
Personalised items - 7 - 10 working days
£3.99 6pm Orders over £100 - FREE
Guernsey, Jersey 2 - 3 days
Personalised items - 6 - 8 working days
£6.99 6pm Pay at the Post Office
Isle of Wight, Isle of Man 2 days
Personalised items - 4 - 6 working days
£6.99 6pm Pay at the Post Office
Republic of Ireland 3 - 4 days
Personalised items - 6 - 8 working days
Orders over €100 - FREE
Orders under €100 - €8.99
6pm -
Germany 3-4 working days
Personalised items - 6 - 8 working days
Orders over €100 - FREE
Orders under €100 - €9.99
6pm -
France 3-4 working days
Personalised items - 6 - 8 working days
Orders over €100 - FREE
Orders under €100 - €9.99
6pm -
Australia 7-10 working days
Personalised items - 10 - 15 working days
Orders over £200 - FREE
Orders under £200 - £9.99
6pm -
All other EU countries*
* excludes Cyprus & Malta
3-4 working days
Personalised items - 6 - 8 working days
Orders over €100 - FREE
Orders under €100 - €9.99
6pm -

 

We also deliver worldwide - for orders and delivery outside the locations listed above please email sales@simonjersey.com

 

Returns

If you are not totally satisfied with all or part of your order, you can return it to us within 30 days or receipt for a full refund (excluding postage).

Items must be unworn and unwashed, not damaged or altered in any way and in the original packaging.

Please note that clearance items are non-returnable (Unless faulty).

You can return an item in one of the following ways:

1. Returns via Collect+
This service is free when you spend over £50.

Simon Jersey offers FREE and convenient returns in conjunction with CollectPlus

What is CollectPlus?

CollectPlus is a convenient service trusted by thousands of busy people every day. Its’ a way to return parcels via local shops, petrol stations, universities and shopping centres. There are over 7,000 CollectPlus stores, open from early in the morning until late in the evening, 7 days a week. You can return parcels with cabin baggage dimensions 60 x 50 x50cm and up to 10kg using the CollectPlus service.

Here's how to do it

You can now use CollectPlus to return your parcels to us, by downloading your pre-paid returns label at www.collectplus.co.uk/simonjersey. Enter your order number and your email address on to the label, then print and attach the label to your parcel - please make sure any outbound delivery labels are removed or covered up. Drop off your parcel in your chosen store find it here www.collectplus.co.uk/store_locator where you will be given a receipt with a tracking code. Track your parcel yourself at www.collectplus.co.uk/track/new

Please note, you must obtain and affix your returns label to your parcel before taking your parcel into a CollectPlus store. CollectPlus will not accept responsibility for parcels handed into a store without a CollectPlus returns label.

2. Returns via Post Office

-      Fill in the returns section of your delivery note, including the reason for return (This will really help us improve our service).

-      Repackage the item(s), in the original packaging.

-      Attach the returns label to the outside of your parcel.

-      Please ensure you ask for proof of posting as we cannot be held responsible for items lost in transit.

-      If you cannot find your returns form you can download one here: Download Returns Note 

Simon Jersey Returns Department
Syke Side Drive
Altham
Accrington
Lancashire
BB5 5YE

Refunds

A refund will usually be given within 10 working days from receipt of your parcel and will be either made directly to the card used for the original payment or as a credit to your account.

A refund will not be possible if:

-      Items are returned later than 30 days from receipt of you order (unless faulty).

-      Items are bespoke or have been embroidered/printed according to customer instructions.

-      Items have been worn, altered or damaged from personal use.

-      The item is returned without the correct paperwork for us to process the return.

-      The item is a clearance item (unless faulty).

If you have any questions on our return and refund policy please call us on 0370 4609 047 or email sales@simonjersey.com

For full terms & conditions, please go to www.simonjersey.com/terms-and-conditions