GBP £

Delivery & Returns

Delivery & Returns

Order online by 6pm and you’ll receive your order the next working day. If your item is not in stock, we provide a delivery estimate on the product page. Here’s what makes our service great;

-       UK mainland delivery is free on all orders over £100 excluding VAT, and just £3.99 for orders under £100.

-       Free returns on orders over £100 +VAT. Now even easier with Collect+ 

 

Here’s the full summary of delivery timescales and costs, for all locations we deliver to:

Delivery to Delivery time Delivery charge Order by Returns
UK mainland Next working day
Personalised items - 7-10 working days
Orders over £100 - FREE
Orders under £100 - £3.99
6pm Orders over £100 - FREE
Northern Ireland 2-3 days £6.99 6pm £6.99
Scottish Highlands 4-5 days
Personalised items - 7-10 working days
£3.99 6pm Orders over £100 - FREE
Guernsey, Jersey 2 - 3 days
Personalised items - 7-10 working days
£6.99 6pm £6.99
Isle of Wight, Isle of Man 2 days
Personalised items - 7-10 working days
£6.99 6pm £6.99
NHS - UK Mainland Next working day
Personalised items - 7-10 working days
Orders over £60 (excluding VAT) - FREE
Orders under £60 - £3.99
6pm Orders over £100 - FREE
Republic of Ireland 3-4 working days 8.99€ 6pm -
Germany 3-4 working days
Personalised items - 7-10 working days
9.99€ 6pm -
France 3-4 working days
Personalised items - 7-10 working days
9.99€ 6pm -

 

We deliver worldwide. For orders and delivery outside the locations listed above please email sales@simonjersey.com

 

Returns

If you are not totally satisfied with all or part of your order, you can return it to us within 30 days or receipt for a full refund (excluding postage).

Items must be unworn and unwashed, not damaged or altered in any way and in the original packaging.

Please note that clearance items are non-returnable (Unless faulty).

You can return an item in one of the following ways:

1. Returns via Post Office

-      Fill in the returns section of your delivery note, including the reason for return (This will really help us improve our service).

-      Repackage the item(s), in the original packaging.

-      Attach the returns label to the outside of your parcel.

-      Please ensure you ask for proof of posting as we cannot be held responsible for items lost in transit.

-      If you cannot find your returns form you can download one here: Download Returns Note 

Simon Jersey Returns Department
Syke Side Drive
Altham
Accrington
Lancashire
BB5 5YE

2. Returns via Collect+

This service is free when you spend over £100.

-      Complete the returns section of your delivery note.

-      Enclose the returns form within your parcel and securely seal.

-      Write your order number on the Collect + sticky label found in the parcel and place over the original shipping barcode.

-      Take you parcel to you nearest Collect+ store and ask for a returns receipt.

-      If you cannot find your returns form you can download one here: Download Returns Note

-      If you cannot find your Collect+ label please call us on 0370 4609 047 or email sales@simonjersy.com

-      To find your nearest Collect+ store click here

Refunds

A refund will usually be given within 10 working days from receipt of your parcel and will be either made directly to the card used for the original payment or as a credit to your account.

A refund will not be possible if:

-      Items are returned later than 30 days from receipt of you order (unless faulty).

-      Items are bespoke or have been embroidered/printed correctly.

-      Items have been worn, altered or damaged from personal use.

-      The item is returned without the correct paperwork for us to process the return.

-      The item is a clearance item (unless faulty).

If you have any questions on our return and refund policy please call us on 0370 4609 047 or email sales@simonjersey.com

For full terms & conditions, please go to www.simonjersey.com/terms-and-conditions