GBP £

FAQ's

How can I place my order?

Placing your order is so easy. You can place your order online where you can pay securely by credit or debit card, paypal or a credit account. Alternatively you can call us on free-phone 03704609047 8am to 6pm, Monday – Friday.

Can my order be delivered the next day?
Yes, order online by 6pm and Simon Jersey will ensure your goods arrive the next working day for just our standard postage fee. And remember that delivery is free on all orders over £50 (excluding services such as personalisation and VAT).

Can I return my order?
Yes, if for any reason you’re not totally satisfied with your order, simply send it back to use for a full refund. All we ask is that you return it within 30 days, paperwork included and, in the same condition as when it arrived. You’ll find a returns note and address with the dispatch note accompanying the goods. You only pay the carriage costs but we recommend that you get proof of postage. Returns over £50 are free via Collect+ access points.

How do I change or cancel an order?
Please call 03704609047 and depending on the progress of your order we will try our best to amend or cancel you order.

How do I make a complaint?
Please see our Compaints Policy here.

How do I edit my account?
This can be done in the ‘My Account’ section of our website where you can amend details such as your name, billing address and newsletter subscription. Alternatively you can contact 03704609047.

Where is my delivery?
We work on sending out all orders placed before 6pm on the next working day. Should there be an issue with your delivery please have your order and account number at hand and call our wearer services team on 03704609047 who will be able to track the progress of you order for you. Alternatively if you placed you order online login to you're ‘My Account' section

How do I choose the right size and length?
Choose your required size by using the drop down icon next to the item you want to order. If you are unsure about your size, please use our Size Chart.

Can I order from overseas?
Yes, you can order from across the EU. Simply register with Simon Jersey to create an account and in one of these non UK countries and you will be able to view and purchase products in Euros.

How much does it cost for delivery?
All UK orders placed before 6pm Monday to Friday will be delivered next working day, providing all items are in stock. All UK orders placed outside of these specified times require an additional day delivery.  Overseas take a little longer (e.g Northern Ireland). Delivery is FREE for UK orders over £100 (excluding VAT and the cost of additional services such as personalisation).

Delivery charges are as follows:

  • UK Standard (Next working day) £3.99
  • UK Standard with orders over £100. Free
  • Germany 9.99 Euros
  • France 9.99 Euros
  • Ireland 8.99 Euros
  • NHS, UK Mainland (Next Working Day) orders over £60 (excluding VAT). Free
  • NHS, UK Mainland (Next Working Day) orders under £60. £3.99

All prices exclude VAT.

What is the Simon Jersey VAT Number?
Our VAT Number is 732 3615 53.

Do you have offers on your website?
Yes, sometimes. We also regularly send exclusive special offers to our email newsletter subscribers. See Simon Jersey Discount Voucher Codes for more information and to sign up