If you need to make a complaint, our customer service team is on hand to help. You can get in touch with us via email at firstname.lastname@example.org or by submitting a form here. Alternatively, call us on 0344 499 4414 and our customer service team will be happy to help.
We aim to deal with your complaint within 5 days, but may need to carry out a more detailed investigation which could take longer. If this is the case, we will be in touch to let you know what's going on and when we're likely to have an outcome for you. This will be within 28 days of initial contact.