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Embroidery Service & Personalisation

How do I make a complaint?

If you need to make a complaint, our Customer Service team is on hand to help.

You can get in touch with us by the following methods:

We aim to deal with your complaint within 5 days, but may need to carry out a more detailed investigation which could take longer. If this is the case, we will be in touch to let you know what's going on and when we're likely to have an outcome for you. This should be within 28 days of your initial contact.