Simon Jersey – Returns and Refund Policy
Faulty or Misdescribed Items
If you believe that a product you bought is faulty or was misdescribed you may have a legal right to end the contract. We have a legal duty to supply products which conform with your purchase contract. If you wish to exercise your legal right to reject faulty or misdescribed products, you must return them to us, and we will offer you either a replacement or we will refund the price that you paid for the products including the original basic delivery charge and your reasonable costs of returning the products to us. We will make this payment as soon as possible on receipt of the products and by the method you used for payment.
If you have any questions or complaints about the products, please contact our Customer Service Team at customersupport@simonjersey.com or 0344 499 4414.
Consumer Returns and Refunds
If you are a consumer customer, you may have a legal right to change your mind. You are considered a consumer customer if you are an individual acting for purposes wholly or mainly outside of your trade, business, craft, or profession. As a consumer you have a legal right to change your mind about your purchase and receive a refund of what you paid for it including the basic charge for delivering the products to you (but not for any additional express delivery costs that you may have chosen). This is subject to certain conditions set out below.
You can't change your mind about an order for products sealed for health protection or hygiene purposes which you have unsealed; or for goods that have been made to your specifications or have been personalised.
If you change your mind about a product, you must let us know within 14 days from the day we delivered your product. If the products were split into several deliveries over different days, the period runs from the day after the last delivery.
Return and Refund Conditions
You should keep a receipt or other evidence from the delivery service that proves you have sent the product and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price. Please note that we do not reimburse Returns postage costs.
We will refuse or reduce your refund if you have used or damaged a product. For example, we will reduce your refund if the product's condition is not "as new" (such as showing signs of wear or needing washing as a result of marks or smell), if price tags have been removed, if the packaging is damaged, or if accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. Please also note that when we refuse or reduce a refund the products in question will not be returned to the customer.
The goods should be returned to us within 30 days after delivery to you. We will refund you within 14 days of receiving the returned product (or receiving evidence you've sent them to us). We will refund you by your original payment method. All mainland UK retail returns are subject to a £6 deduction for carrier and repacking costs.
How to return an item
Simply visit our returns page here and follow our three simple steps. If you encounter any issues, please contact our Customer Service Team at customersupport@simonjersey.com or 0344 499 4414.
Business Customer Returns and Refunds
You are considered a business customer if you are an individual acting for purposes relating to your trade, business, craft, or profession, whether acting personally or on a business’ behalf.
Where you have purchased products as a business customer, you may return unused goods to us at your own cost for either refund or credit at our discretion and subject to a restocking charge per item to cover our associated time and material costs. We will accept such items provided that: they are returned to us within 30 days after delivery to you; they are not made to order, tabbed or personalised in any way; have not been worn, used or altered in any way; are still in the original packaging and otherwise fit to be resold by us.
Items sold on “Clearance” and "SJ Archives" promotions are not eligible to be refunded to business customers.