Help & Contact

Unfortunately not, but if you contact our Customer Service team they will be happy to check the status of your order for you.

You can do this by emailing us at sales@simonjersey.com or submitting an online form here.

You can find out more about Simon Jersey and our story on our About Us page.

For full contact details please go to our Contact Us page.

For full contact details, please see our Contact Us page.

If you need to make a complaint, our customer service team is on hand to help. You can get in touch with us via email at sales@simonjersey.com or by submitting a form here. 

We aim to deal with your complaint within 14 days, but may need to carry out a more detailed investigation which could take longer. If this is the case, we will be in touch to let you know what's going on and when we're likely to have an outcome for you. This will be within 28 days of initial contact.

Our VAT number is 732 3615 53.

If you change your mind or the item is not quite what you expected, we have made the process of returning your items as hassle free as possible. Once you’ve received your items you have 30-days to return them for a refund. For more information, please visit our Returns Information page here.

GENERAL NOTES

• As of 1st December 2022, every UK online return that is sent via Evri will incur a £5.00 charge to cover the carrier costs back to our warehouse facility. This will be deducted from your final refund or credit note on receipt and inspection of the goods.
• All International returns do not incur the returns fee as the return cannot be accepted through our Evri portal and so shipping must be pre-paid by the customer.
• You can also choose to send your return via a paid Royal Mail. There will be no returns charge deducted by Simon Jersey. Instead, you will pay Royal Mail directly for the postage charge. If you chose other postage options, we recommend you obtain proof of postage, as we can’t accept responsibility for any returns lost in transit.
• PLEASE NOTE: When making a return using Evri, your dispatch number may begin with as many as three zeroes (0). To properly generate an accepted Evri returns label, please remove every zero at the start of the dispatch number.

General Returns Process:

• Items MUST be returned within 30 days of receipt of the goods.
• All returns MUST include a completed return note in your parcel for processing.
• Be sure to repackage the item(s) in the original packaging, unworn and unwashed.
• Unfortunately, we can’t refund clearance and Spring savings items or garments that have been embroidered or personalised – unless faulty. We take pride in our garment quality and as such worn or washed goods will not be credited or replaced without the goods being inspected by our quality control department. If we agree that the item is faulty, we will offer a refund or replacement.
• Please allow 28 working days for your returned items to reach our warehouse, and then to be processed for a refund to be issued to your account.

Unfortunately, we do not offer an exchange service. You will need to return your item and re-order.

As of 1st December 2022, every UK online return that is sent via Evri will incur a £5.00 charge to cover the carrier costs back to our warehouse facility. This will be deducted from your final refund or credit note on receipt and inspection of the goods.

PREPARE YOUR PARCEL

Repackage all unwanted item in original packaging, unworn and unwashed.

Fill in return section on paper despatch form. All returns need to include this paper work - otherwise you refund is at risk of not being credited.

COMPLETE RETURNS FORM

Fill in online return form. You will need your despatch number and postcode.

Dispatch number can found on paper despatch form.

Your dispatch number may begin with as many as three zeroes (0). To generate an accepted Evri returns label, please remove every zero at the start of the dispatch number.

Complete online return forms here

SEND ITEMS BACK

Print and attached QR code to the front of your parcel.

Find your nearest Evri Parcel Shop here

For more details, please see our Returns Information page.

If you choose to send your return via a paid Royal Mail. There will be no returns charge deducted by Simon Jersey. Instead, you will pay Royal Mail directly for the postage charge. If you chose other postage options, we recommend you obtain proof of postage, as we can’t accept responsibility for any returns lost in transit.

PREPARE YOUR PARCEL

All items must be in repackaged in original packaging, unworn and unwashed.

Fill in return section of your paper despatch note that was including in your order.

All returns need to include this paper work, otherwise you refund is at risk of not being credited.

RETURNS ADDRESS

Attached return address to front of parcel:

Simon Jersey Returns Department

Syke Side Drive

Altham

Accrington

Lancashire

BB5 5YE

SEND YOUR ITEMS BACK

Customer are liable for all addition returns cost that royal mail charge.

All International returns do not incur the returns fee, as the return cannot be accepted through our Evri portal and so shipping must be pre-paid by the customer.

PREPARE YOUR PARCEL

Repackage unwanted item - all items must be its original condition.

Fill in return section of your paper despatch note. that was including in your order. All returns need to include this paper work - otherwise you refund is at risk of not being credited.

RETURNS ADDRESS

Attached return address to front of parcel:

Simon Jersey Returns Department

Syke Side Drive

Altham

Accrington

Lancashire

BB5 5YE

SEND YOUR ITEMS BACK

Return charge will depend on country

Please note that refunds from International returns may take longer.

Once you’ve received your items you have 30-days to return them for a refund.

We offer a range of returns options trackable returns via Collect+ that can all be completed through our online portal here.

Please note as of 1st December 2022 every online return that is sent via Collect+ will incur a £5.00 charge to cover the carrier costs back to our warehouse facility. This will be deducted from your final refund or credit note on receipt and inspection of the goods.

You can also choose to send your return via a paid Royal Mail or another carrier of your choice, if so, there will be no returns charge applied.  If you chose other postage options, we recommend you obtain proof of postage, as we can’t accept responsibility for any returns lost in transit.

For full details on returns, please see our Returns Information page.

We offer a range of delivery options to suit you.

• FREE Delivery over orders of £75 - up to 7 working days
• Premium Delivery - up to 2 working days if you order before 12pm
• Standard Delivery - up to 7 working days

For details on delivery times outside of the UK, please see our Delivery Information page.

Our standard delivery is £4.99 for all UK orders (inc. VAT and other additional services e.g. personalisation), with free delivery available for all orders above £75 (inc. VAT). 

For full details about delivery costs to countries outside of the UK, please see our Delivery Information page.

Return Shipping On Us is a service offered by PayPal which allows you to claim back the cost of returning your online orders. Activate this service for free and PayPal will cover up to £15 of return shipping costs per return, for up to 12 eligible returns per year worldwide. To benefit from this service, activate the service in your PayPal account before making your purchase with Simon Jersey, then simply place your order paying with PayPal.

For more information on this service, please visit www.paypal.com/uk/webapps/refunded-returns.

• Please allow up to 28 working days for your returned items to reach our warehouse, and then to be processed for a refund to be issued to your account.

• Please be aware we don't not accept exchanges.

A new order will need to be placed. Any unwanted items will need to be returned and issued a refund.

• Clearance and Springs Sale items can't be refunded unless faulty.

• Personalised items can't be refunded unless faulty.

•  All items must be in original packaging, unworn and unwashed to be issued a refund.

•  Faulty items. We take pride in our garment quality and as such worn or washed goods will not be credited or replaced without the goods being inspected by our quality control department. If we agree that the item is faulty, we will offer a refund or replacement.

• All returns need to include this paper work - otherwise you refund is at risk of not being credited.

Unfortunately, we do not offer Simon Jersey gift cards.

Yes, these orders can be returned in the usual way.

Please see the Returns Information page for more information.

Yes. All loyalty scheme discounts are automatically applied to products when you are signed into your account and you can then use your discount code at checkout to apply even more discount!

Yes, we offer discounts for students, apprentices and 16-26 year olds through our partnership with Student Beans and Youth Discount.

Please see our Student Discount page for more information.

We occasionally run promotions through email so sign up to our newsletter to ensure you don't miss out on any offers!

We also offer a loyalty scheme which allows you to receive discounts based on which tier you are in within the loyalty scheme. Please see our Loyalty Scheme page for more details. 

Simply register an account with us and you will automatically receive benefits by being logged into your Simon Jersey account. 

For more information on the rewards you can receive, please view our Loyalty Scheme page.

Ensure you are entering the code correctly and if the code still doesn't work, please email us at sales@simonjersey.com and we will be happy to rectify the issue.

Our 'Tailored For You' Loyalty Scheme rewards those customers who make repeat purchases with us. For every pound you spend, you will earn loyalty points that will accrue over time and allow you to become a bronze, silver, gold or platinum customer.

Please see our Loyalty Scheme page for information on the benefits you will receive by being a Loyalty Scheme member.

Occasionally we will run a competition which allows you to win a prize! There is no set times for when these run so ensure you are signed up to our newsletter so you don't miss out!

This can be done in the Payment section of checkout. 

Alternatively, you can email our Customer Service team at sales@simonjersey.com who will be happy to help.

This can be done in the My Account section of the website and by clicking on the 'My Address Book' option.

Alternatively, you can email our Customer Service team at sales@simonjersey.com who will be happy to help.

This can be done in the My Account section of the website and by clicking on the 'My Password' option.

Alternatively, you can email our Customer Service team at sales@simonjersey.com who will be happy to help. 

This can be done in the My Account section of the website, where you can amend details such as your name, billing address, card details and newsletter subscription.

Alternatively, you can email our Customer Service team at sales@simonjersey.com who will be happy to help.

This is accessible through the My Account section of the website and by clicking on 'Order History'. This page allows you to view the status of your current order and also allows you to re-order a previously made order.

Our Wishlist allows you to save a product that you like and re-visit it at a later date. You can also share your Wishlist with your friends/colleagues via email.

Add products to your Wishlist by clicking the heart icon on a product page and then view your Wishlist here.

Please note once your order has been place it can no longer be amended, if you have an queries please email us on sales@simonjersey.com 

Simon Jersey delivers to most places in the world. Simply register with Simon Jersey to create an account and you will be able to purchase products in UK Sterling (£), Euros (€), US Dollar ($) and AUS Dollar ($).

For full information on countries we deliver to, and delivery times and costs, please see our Delivery Information page.

Placing an order with Simon Jersey is simple. You can place an order online and pay securely with debit or credit card, PayPal, Amazon Pay or a credit account.

Alternatively, you can email us on retailorders@simonjersey.com and we will be happy to place your order for you.

Please email us at sales@simonjersey.com and, depending on the status of your order, we will try our best to amend or cancel your order.

Please consult our Size Guide to ensure you order the correct size.

Please email us with your order and account number and a member of our customer service team will contact you and will be able to track the progress of your order for you.

Alternatively, you can login to the My Account section of the website where you will be able to track the progress of your order through the 'Order History' section.

Each product will have stock information on its individual product page above the 'Add to Basket' button. 

Alternatively, you can email us at sales@simonjersey.com and we will be happy to help provide stock information for you. 

Crafted with a sophisticated customer in mind, the Alderley Collection features modern tailoring with a stylish shape. The lightweight polyviscose collection is our most expensive suiting range with five colours and three fits to choose from. All of our Alderley suits are machine washable at 40 degrees with a stain resistant Teflon finish.

See our full range of Alderley products here.

The ultimate suit for the most important business decisions, our Qualitas Collection has a polywool Lycra blend giving both durability and stretch comfort, helped further by the comfort waistband that is added into all Qualitas trousers. Choose from three colours with two fits. All Qualitas suits are machine washable at 40 degrees with a stain resistant Teflon finish.

Meet your every day, good to go suit. The durable and chic Contemporary Collection comes in four striking colours and has a modernised fit. The polyviscose Lycra blend fabric provides a soft handle and the added Lycra gives comfort and stretch. All Contemporary suits are machine washable at 40 degrees with a stain resistant Teflon finish.

See our full range of Contemporary products here.

For your essential suiting staple look no further than the Kendal range. Our most concise suiting range has excellent price, but does not compromise on design or fit. The 100% polyester fabric composition ensures durability and easy care. All Kendal suits are machine washable at 40 degrees.

Bringing together all of our key products at great prices, our Essentials range is a collection of products at the best possible price. We refuse to compromise on quality so rest assured that this collection carries the quality promise as with all other Simon Jersey products.

See our full range of Essentials products here.

The majority of our products can be embroidered in all areas, but there may be some places on products where we would recommend to not have any embroidery. We will always alert you to this before you place your order. Please contact our Personalisation team for all embroidery enquiries.

We have multiple sources of manufacture. For any specific questions about where our products are manufactured please contact our Customer Service team at sales@simonjersey.com.

All Simon Jersey products are designed in house by our own skilled design team.

We ensure all of our suppliers are fully compliant with our needs as a business. All of our suppliers sign our Code of Conduct Compliance Commitment, participate in our Code of Conduct Compliance Scheme and acknowledge our Labour Standards Assurance System.

Our easy care garments are hardwearing, machine washable and require no special treatments during washing. 

Please consult our Size Guide to ensure you order the correct size.

This can be done when setting up your account or by joining the Simon Jersey newsletter, which can be done at the bottom right of any page on the website. 

Alternatively, you can email us at sales@simonjersey.com and we will be happy to do this for you.

You can click the 'unsubscribed' link within any email to do this. Alternatively, send us an email at sales@simonjersey.com and we will be happy to do this for you.

Please be aware, this will not impact any emails relating to your orders.

Ensure that you are entering all payment details correctly, your billing address is correct and you have sufficient funds in your account.

If you are still experiencing issues, please email us at sales@simonjersey.com and we will be happy to rectify the issue for you. 

Ensure that you are entering your email address and password correctly. If you are still experiencing trouble, please email us at sales@simonjersey.com and we will be happy to rectify the issue for you. 

If you are experiencing any issues with the website or with placing orders do not hesitate to email us at sales@simonjersey.com and we will be happy to help you place your order for you. 

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