Help & Contact

You can contact the courier directly to check delivery or add instructions like add a safe place/leave with a neighbour. This can be done on the tracking email once the order has been despatched. but all other enquiries you can get in touch with our Customer Service team by submitting a form here.

You can find out more about Simon Jersey and our story on our About Us page.

For full contact details please go to our Contact Us page.

If you need to make a complaint, our customer service team is on hand to help. You can get in touch with us by submitting a form here.

We aim to deal with your complaint within 14 days, but may need to carry out a more detailed investigation which could take longer. If this is the case, we will be in touch to let you know what's going on and when we're likely to have an outcome for you. This will be within 28 days of initial contact.

Our VAT number is 732 3615 53.

Want to return an item? No problem! Our returns policy is 30 days from the date you receive the order.

- Items must be returned within 30 days of receipt of the goods. 

- All returns must be sent back with a completed despatch form. We need this process your refund. 

- Please repackage unwanted item(s) in the original packaging, unworn and unwashed. 

- You can send your package back to us through Royal Mail or your own courier service.

- We recommend that you use recorded delivery so that you can track the package. 

When a refund may not be possible?

- If you return your items to us later than 30days from receiving your order and have not yet contacted our customer experience team. 

- If you don't include a completed returns form.

- If your items are bespoke or personalised.

- If your items have been worn or washed.

- All clearance items are non-refundable.

If you would like to return your order, please visit our returns page here

We do not offer an exchange service. If you want to order a replacement garment in the meantime, please place another order in the usual way. Any unwanted items will need to be returned for a refund to be issued. 

Simon Jersey Returns Department

Simon Jersey Returns Department
Unit 4 Time Technology Park
Blackburn Roade
Simonstone
Burnley
Lancashire
BB12 7TW

We offer a range of delivery options to suit you.

• FREE Delivery on orders over £50 - up to 7 working days
• Standard Delivery - up to 7 working days
• Personalised Items - up to 7 - 10 working days

For details on delivery times outside of the UK, please see our Delivery Information page.

Our standard delivery is £6.00 for all UK orders (inc. VAT and other additional services e.g. personalisation), with free delivery available for all orders above £50 (inc. VAT). 

For full details about delivery costs to countries outside of the UK, please see our Delivery Information page.

Please allow up to 28 working days for your returned items to reach our warehouse, to be processed and for a refund to be issued to your account.

We do not offer an exchange service. If you want to order a replacement garment in the meantime, please place another order in the usual way. Any unwanted items will need to be returned and will be issued a refund.

Items sold on “Clearance” promotions are not eligible to be refunded to business customers.

Personalised items will not be refunded unless faulty.

All items must be returned to us in "resaleable" condition in order to be refunded e.g. in original packaging, unworn, unmarked and unwashed.  If your returned item does not comply with this condition the item will not be refunded and will be sent to our textile recycling partner.

Faulty items: We take pride in our garment quality and as such worn or washed goods will not be credited or replaced without the goods being inspected by our quality control department. If we agree the item is faulty, we will offer a refund or replacement.

All returns need to include a completed despatch form - otherwise your refund is at risk of not being credited.

Unfortunately, we do not offer Simon Jersey gift cards.

Yes, these orders can be returned in the usual way.

Please see the Returns Information page for more information.

Yes. All loyalty scheme discounts are automatically applied to products when you are signed into your account and you can then use your discount code at checkout to apply even more discount!

Yes, we offer discounts for students, apprentices and 16-26 year olds through our partnership with Student Beans and Youth Discount.

Please see our Student Discount page for more information.

We occasionally run promotions through email so sign up to our newsletter to ensure you don't miss out on any offers!

We also offer a loyalty scheme which allows you to receive discounts based on which tier you are in within the loyalty scheme. Please see our Loyalty Scheme page for more details. 

Simply register an account with us and you will automatically receive benefits by being logged into your Simon Jersey account. 

For more information on the rewards you can receive, please view our Loyalty Scheme page.

Ensure you are entering the code correctly and if the code still doesn't work, please get in touch with our Customer Service team by submitting a form here or via email at customersupport@simonjersey.com and we will be happy to rectify the issue.

Our 'Tailored For You' Loyalty Scheme rewards those customers who make repeat purchases with us. For every pound you spend, you will earn loyalty points that will accrue over time and allow you to become a bronze, silver, gold or platinum customer.

Please see our Loyalty Scheme page for information on the benefits you will receive by being a Loyalty Scheme member.

Occasionally we will run a competition which allows you to win a prize! There is no set times for when these run so ensure you are signed up to our newsletter so you don't miss out!

This can be done in the My Account section of the website and by clicking on the 'My Address Book' option.

Alternatively, you can get in touch with our Customer Service team by submitting a form here.

This can be done in the My Account section of the website and by clicking on the 'My Password' option.

Alternatively, you can get in touch with our Customer Service team by submitting a form here.

This can be done in the My Account section of the website, where you can amend details such as your name, billing address, card details and newsletter subscription.

Alternatively, you can get in touch with our Customer Service team by submitting a form here.

This is accessible through the My Account section of the website and by clicking on 'Order History'. This page allows you to view the status of your current order and also allows you to re-order a previously made order.

Our Wishlist allows you to save a product that you like and re-visit it at a later date. You can also share your Wishlist with your friends/colleagues via email.

Add products to your Wishlist by clicking the heart icon on a product page and then view your Wishlist here.

Please call 0344 499 4414 office hours Monday-Friday 9am-5pm. These changes should to be requested by phone, as emails can take 2-3 working days to respond and often the order has been dispatched by then.

If you have an queries please get in touch with our Customer Service team by submitting a form here.

Simon Jersey delivers to most places in the world. Simply register with Simon Jersey to create an account and you will be able to purchase products in UK Sterling (£), Euros (€), US Dollar ($) and AUS Dollar ($).

For full information on countries we deliver to, and delivery times and costs, please see our Delivery Information page.

Placing an order with Simon Jersey is simple. You can place an order online and pay securely with debit or credit card, PayPal, Amazon Pay or a credit account.

Alternatively, you can email us on orders@simonjersey.com and we will be happy to place your order for you.

Please call 0344 499 4414 office hours Monday-Friday 9am-5pm. Cancellations should to be requested by phone, as emails can take 2-3 working days to respond and often the order has been dispatched by then.

If you have an queries please get in touch with our Customer Service team by submitting a form here.

Please consult our Size Guide to ensure you order the correct size.

Please email us with your order and account number and a member of our customer service team will contact you and will be able to track the progress of your order for you.

Alternatively, you can login to the My Account section of the website where you will be able to track the progress of your order through the 'Order History' section.

Each product will have stock information on its individual product page above the 'Add to Basket' button. 

Alternatively, get in touch with our Customer Service team by submitting a form here.

Meet your every day, good to go suit. The durable and chic Contemporary Collection comes in four striking colours and has a modernised fit. The polyviscose Lycra blend fabric provides a soft handle and the added Lycra gives comfort and stretch. All Contemporary suits are machine washable at 40 degrees with a stain resistant Teflon finish.

See our full range of Contemporary products here.

Bringing together all of our key products at great prices, our Essentials range is a collection of products at the best possible price. We refuse to compromise on quality so rest assured that this collection carries the quality promise as with all other Simon Jersey products.

See our full range of Essentials products here.

The majority of our products can be embroidered in all areas, but there may be some places on products where we would recommend to not have any embroidery. We will always alert you to this before you place your order. Please contact our Personalisation team for all embroidery enquiries. You can do this by submitting a form here.

We have multiple sources of manufacture. For any specific questions about where our products are manufactured please contact our Customer Service team by submitting a form here.

All Simon Jersey products are designed in house by our own skilled design team.

We ensure all of our suppliers are fully compliant with our needs as a business. All of our suppliers sign our Code of Conduct Compliance Commitment, participate in our Code of Conduct Compliance Scheme and acknowledge our Labour Standards Assurance System.

Our easy care garments are hardwearing, machine washable and require no special treatments during washing. 

Please consult our Size Guide to ensure you order the correct size.

This can be done when setting up your account or by joining the Simon Jersey newsletter, which can be done at the bottom right of any page on the website. 

Alternatively, you can get in touch with our Customer Service team by submitting a form here.

You can click the 'unsubscribed' link within any email to do this. Alternatively, please get in touch with our Customer Service team by submitting a form here and we will be happy to do this for you.

Please be aware, this will not impact any emails relating to your orders.

Ensure that you are entering all payment details correctly, your billing address is correct and you have sufficient funds in your account.

If you are still experiencing issues, please contact our Customer Service team by submitting a form here and we will be happy to rectify the issue for you. 

Ensure that you are entering your email address and password correctly. If you are still experiencing trouble, please contact our Customer Service team by submitting a form here and we will be happy to rectify the issue for you.

If you are experiencing any issues with the website or with placing orders do not hesitate to get in touch with our Customer Service team by submitting a form here and we will be happy to help you place your order for you.

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