Returns & Refunds
Want to return an item? No problem! Our returns policy is that they are returned to us within 30 days after you receive the order.
Follow our 3 simple steps:
PREPARE YOUR PARCEL
All items must be returned to us in "resaleable" condition in order to be refunded e.g. in original packaging, unworn, unmarked and unwashed. If your returned item does not comply with this condition the item will not be refunded and will be sent to our textile recycling partner.
*Please note: Items sold on “Clearance” promotions are not eligible to be refunded to business customers.
COMPLETE YOUR DESPATCH FORM
You will find the despatch form in your delivery parcel.
Please fill in the returns section:
- Write the quantity returned for each product style.
- Write the reason why you’re returning the item(s) Reason codes can be found on the despatch form.
SEND YOUR RETURN
Generate your return label through the portal: https://returns.simonjersey.com/. Follow the instructions on the portal to find the nearest drop-off location. For UK mainland returns, There are two ways to return your order:
Option 1: Use our returns portal. A £6 fee will be deducted from your refund. PLEASE NOTE, IN THE ORDER NUMBER SECTION, PLEASE ADD THE DISPATCH NUMBER INSTEAD.
Option 2: Use your own courier and pay the return postage yourself.
If you’re returning from outside the mainland, please use your preferred courier and cover the return postage.
Return address: Simon Jersey Returns Department, Unit 4 Time Technology Park, Blackburn Road, Simonstone, Burnley, Lancashire. BB12 7TW
Frequently Asked Questions about our Returns & Refunds
What is your return address?
Simon Jersey Returns Department, Unit 4 Time Technology Park, Blackburn Road, Simonstone. Burnley Lancashire. BB12 7TW
Do you cover the postage charge for returned parcels?
Mainland UK customers are subject to a £6 deduction for carrier. Please email customersupport@simonjersey.com if you have received a faulty or incorrect item(s).
What is your refund policy?
Please visit our Returns & Refund Policy page here for further information.
I didn't recieve a despatch form?
*All returns must be sent back with a complete despatch form. We need this to process your refund. Please email customersupport@simonjersey.com if you can't find your despatch form as our customer experience team can support you with this.