Refund policy

Please allow up to 28 working days for your returned items to reach our warehouse, to be processed and for a refund to be issued to your account.

We do not offer an exchange service. If you want to order a replacement garment in the meantime, please place another order in the usual way. Any unwanted items will need to be returned and will be issued a refund.

Items sold on “Clearance” promotions are not eligible to be refunded to business customers.

Personalised items will not be refunded unless faulty.

All items must be returned to us in "resaleable" condition in order to be refunded e.g. in original packaging, unworn, unmarked and unwashed.  If your returned item does not comply with this condition the item will not be refunded and will be sent to our textile recycling partner.

Faulty items: We take pride in our garment quality and as such worn or washed goods will not be credited or replaced without the goods being inspected by our quality control department. If we agree the item is faulty, we will offer a refund or replacement.

All returns need to include a completed despatch form - otherwise your refund is at risk of not being credited.