Returns Information

If you are not totally satisfied with all or part of your order, you can return it to us within 30 days for a full refund. 

UK RETURNS ARE FREE AND EASY USING COLLECT+

Please note:

• Returned items must be unworn and unwashed
• Items must not be damaged or altered in any way
• Items must be in their original packaging
• Clearance items and personalised garments are non-returnable (unless faulty)

Please see further information on how to return your parcel below:

1. Returns via Collect+ (FREE!)

• This service is free for all UK mainland orders.
• Complete the returns section of your delivery note,  including the reason for return (this will help us improve our service!).
• Enclose the returns form within your parcel and securely seal.
• Write your order number on the Collect + sticky label found in the parcel and place over the original shipping barcode.
• Take your parcel to your nearest Collect+ store and ask for a returns receipt.
• If you cannot find your returns form you can download one here: Download Returns Note
• If you cannot find your Collect+ label you can create a label and print it at your convenience here: Create Collect+ Label
• To find your nearest Collect+ store click here

2. PayPal Return Shipping on Us

If you pay for your online order using PayPal you may be eligible to claim back the cost of return shipping through your PayPal account. PayPal "Return Shipping on Us" is a free service whereby PayPal will cover up to £15 of return shipping costs per return, for up to 12 eligible returns per year worldwide.* To benefit from refunded returns, activate the service in your PayPal account before making your purchase on Simon Jersey, then simply place your order using PayPal.

If you decide to return your Simon Jersey order, follow the instructions in your PayPal account for claiming back the cost of return shipping.

Please note the service "Return Shipping on Us" is only available to customers who have paid for their order using PayPal and have activated the service in their PayPal account prior to placing the order. This service is managed by PayPal and does not affect Simon Jersey's standard returns procedure; for any queries regarding the Return Shipping on Us service please contact PayPal. For more information visit https://www.paypal.com/uk/webapps/mpp/refunded-returns

*Applies to PayPal UK customers. Amount and number of returns vary by country.

3. Returns via Post Office (P&P)

• Fill in the returns section of your delivery note, including the reason for return (this will help us improve our service!).
• Repackage the item(s), in the original packaging.
• Take the parcel to your local post office.
• Attach the returns label to the outside of your parcel.
• Please ensure you ask for proof of posting as we cannot be held responsible for items lost in transit.
• If you cannot find your returns form you can download one here: Download Returns Note
• Simon Jersey Returns Department, Syke Side Drive, Altham, Accrington, Lancashire, BB5 5YE
• The cost of returns is the responsibility of the customer.

4. International Returns

Please note that all returns from outside of the UK are payable for by the customer, except in the case of faulty or damaged items. If your order is faulty or damaged, please call us on 03444 994414 and we will arrange collection of this from you.

Refunds

A refund will usually be given within 10 working days from receipt of your parcel and will either be made directly to the card used for the original payment or as a credit to your account.

A refund will not be possible if:

• Items are returned later than 30 days from receipt of you order (unless faulty).
• Items are bespoke or have been embroidered/printed according to customer instructions.
• Items have been worn, altered or damaged from personal use.
• The item is returned without the correct paperwork for us to process the return.
• The item is a clearance item (unless faulty).

For more information on returns and refunds, please see our FAQs, email us on sales@simonjersey.com or call us on 03444 994414.