RETURNS AND REFUNDS
 

•  ALL UK returns are FREE AND TRACKABLE via myHermes ParcelShop
  
• Once you’ve received your items you have 30-days to return them for a refund
  
• Repackage the item(s) in the original packaging, unworn and unwashed
  
• Items can take a maximum of 15 working days for your returned items to reach our warehouse, be processed and fully refunded
  
• Clearance items and personalised garments are non-returnable (unless faulty)
  
• Your return note must be completed and included in your parcel for processing.

Start your FREE UK return via myHermes ParcelShop.

To return all, or part of your order, please click here
 

1. Complete the online form with your despatch number, address and email address
   
2. Select a return method
   
3. Print your personal return label and attach it your parcel
   
4. Complete the return section of your delivery note and included it within your parcel
   
5. Your parcel is now ready to be returned at your nearest drop-off point.

Other UK return options

Start your UK return via Post Office (Opting for Post Office returns will mean you are liable for the return charge)

Return Address: Simon Jersey Returns Department, Syke Side Drive, Altham, Accrington, Lancashire, BB5 5YE
 

1. Complete the returns section of your delivery note and include it within your parcel
   
2. Return items in original packaging and attach the returns label to the outside of your parcel
   
3. Take parcel to Post Office and ensure you keep proof of postage.

Start your UK return via PayPal

‘Return Shipping on Us’ is available to customers who have paid for their order using PayPal and have activated the service in their PayPal account prior to placing the order with Simon Jersey. This service is managed by PayPal and does not affect Simon Jersey's standard returns procedure. For any queries regarding the ‘Return Shipping on Us’ service please contact PayPal. For more information visit Return Shipping on Us via PayPal.

International returns and refunds

To return all, or part of your order, please click here
 

1. Return charge will depend on country (see table below for details)
   
2. Please note that refunds from International returns may take longer.
   
   

International Returns Delivery Costs