If you are not totally satisfied with all or part of your order, you can return it to us within 30 days for a full refund.
UK RETURNS ARE FREE AND EASY USING COLLECT+
Please see further information on how to return your parcel below:
1. Returns via Collect+ (FREE!)
2. PayPal Return Shipping on Us
If you pay for your online order using PayPal you may be eligible to claim back the cost of return shipping through your PayPal account. PayPal "Return Shipping on Us" is a free service whereby PayPal will cover up to £15 of return shipping costs per return, for up to 12 eligible returns per year worldwide.* To benefit from refunded returns, activate the service in your PayPal account before making your purchase on Simon Jersey, then simply place your order using PayPal.
If you decide to return your Simon Jersey order, follow the instructions in your PayPal account for claiming back the cost of return shipping.
Please note the service "Return Shipping on Us" is only available to customers who have paid for their order using PayPal and have activated the service in their PayPal account prior to placing the order. This service is managed by PayPal and does not affect Simon Jersey's standard returns procedure; for any queries regarding the Return Shipping on Us service please contact PayPal. For more information visit https://www.paypal.com/uk/webapps/mpp/refunded-returns
*Applies to PayPal UK customers. Amount and number of returns vary by country.
3. Returns via Post Office (P&P)
4. International Returns
Please note that all returns from outside of the UK are payable for by the customer, except in the case of faulty or damaged items. If your order is faulty or damaged, please call us on 03444 994414 and we will arrange collection of this from you.
A refund will usually be given within 10 working days from receipt of your parcel and will either be made directly to the card used for the original payment or as a credit to your account.
A refund will not be possible if:
For more information on returns and refunds, please see our FAQs, email us on firstname.lastname@example.org or call us on 03444 994414.