RETURNS AND REFUNDS
Changed your mind or not quite what you expected? Here at Simon Jersey, we have made the process of returning your items as hassle free as possible.
Once you’ve received your items you have 30-days to return them for a refund.
We offer a range of returns options trackable returns via Collect+ that can all be completed through our online portal here. If you chose other postage options, we recommend you obtain proof of postage, as we can’t accept responsibility for any returns lost in transit.
*Please note as of 1st July 2022 every online return via Collect+ will incur a £3.50 charge to cover the carrier costs back to our warehouse facility. This will be deducted from your final refund or credit note on receipt and inspection of the goods.
ALL UK returns are TRACKABLE via Collect+
Repackage the item(s) in the original packaging, unworn and unwashed.
Unfortunately, we can’t refund items that have been embroidered or personalised – unless faulty. We take pride in our garment quality and as such worn or washed goods will not be credited or replaced without the goods being inspected by our quality control department. If we agree that the item is faulty, we will offer a refund or replacement.
Your return note must be completed and included in your parcel for processing.
Please allow 28 working days for your returned items to reach our warehouse, be processed and a refund be issued to your account.
We recommend you obtain proof of postage, as we can’t accept responsibility for any returns lost in transit.
Please send your return package to:
Simon Jersey Returns Department
Syke Side Drive
‘Return Shipping on Us’ is available to customers who have paid for their order using PayPal and have activated the service in their PayPal account prior to placing the order with Simon Jersey. This service is managed by PayPal and does not affect Simon Jersey's standard returns procedure. For any queries regarding the ‘Return Shipping on Us’ service please contact PayPal. For more information visit Return Shipping on Us via PayPal.
|Country||Parcel Shop||Home Collection|
|Austria||£7.30 - £8.70||N/A|
|Belgium||£6.50 - £8.99||N/A|
|Denmark||£7.99 - £8.30||N/A|
|Estonia||£9.80 - £9.99||N/A|
|Finland||£11.50 - £11.99||N/A|
|Latvia||£8.99 - £9.99||N/A|
|Lithuania||£7.99 - £9.99||N/A|
|Luxembourg||£6.99 - £8.99||N/A|
|Netherlands||£7.00 - £8.99||N/A|
|Sweden||£7.99 - £9.45||N/A|