RETURNS AND REFUNDS

Changed your mind or not quite what you expected? Here at Simon Jersey, we have made the process of returning your items as hassle free as possible.

Once you’ve received your items you have 30-days to return them for a refund.

We offer a range of returns options trackable returns via Collect+ that can all be completed through our online portal here.

Please note as of 1^st December 2022 every UK online return that is sent via Collect+ will incur a £5.00 charge to cover the carrier costs back to our warehouse facility. This will be deducted from your final refund or credit note on receipt and inspection of the goods.

All International returns do no incur the returns fee as the return cannot be accepted through our Collect+ portal and so shipping must be pre-paid by the customer.

You can also choose to send your return via a paid Royal Mail or another carrier of your choice, if so, there will be no returns charge applied. If you chose other postage options, we recommend you obtain proof of postage, as we can’t accept responsibility for any returns lost in transit.

General Returns Process:

• Items MUST be returned within 30 days of receipt of the goods.
• All returns MUST include a completed return note in your parcel for processing.
• Repackage the item(s) in the original packaging, unworn and unwashed.
• Unfortunately, we can’t refund clearance and January sale items or garments that have been embroidered or personalised – unless faulty. We take pride in our garment quality and as such worn or washed goods will not be credited or replaced without the goods being inspected by our quality control department. If we agree that the item is faulty, we will offer a refund or replacement.
• Please allow 28 working days for your returned items to reach our warehouse, be processed and a refund be issued to your account. 

How to Start your UK return via Collect+.

• To return all, or part of your order, please click here
• Complete the online form with your despatch number, address and email address
• Select a return method 
• Print your personal return label and attach it your parcel
• Complete the return section of your delivery note and included it within your parcel
• Your parcel is now ready to be returned at your nearest drop-off point.

Other UK return options

Start your UK return via Post Office 

We recommend you obtain proof of postage, as we can’t accept responsibility for any returns lost in transit.

Please send your return package to:

Simon Jersey Returns Department

Syke Side Drive

Altham

Accrington

Lancashire

BB5 5YE

1. Complete the returns section of your delivery note and include it within your parcel
2. Return items in original packaging and attach the returns label to the outside of your parcel  
3. Take parcel to Post Office and ensure you keep proof of postage.

Start your UK return via PayPal

‘Return Shipping on Us’ is available to customers who have paid for their order using PayPal and have activated the service in their PayPal account prior to placing the order with Simon Jersey. This service is managed by PayPal and does not affect Simon Jersey's standard returns procedure. For any queries regarding the ‘Return Shipping on Us’ service please contact PayPal. For more information visit Return Shipping on Us via PayPal.

International returns and refunds

To return all, or part of your order, please click here
 

1. Return charge will depend on country (see table below for details)
   
2. Please note that refunds from International returns may take longer.
   
   

International Returns Delivery Costs