Changed your mind or not quite what you expected? Here at Simon Jersey, we have made the process of returning your items as hassle free as possible.
Once you’ve received your items you have 30-days to return them for a refund.
We offer a range of returns options trackable returns via Collect+ that can all be completed through our online portal here.
Please note as of 1st December 2022 every UK online return that is sent via Collect+ will incur a £5.00 charge to cover the carrier costs back to our warehouse facility. This will be deducted from your final refund or credit note on receipt and inspection of the goods.
All International returns do no incur the returns fee as the return cannot be accepted through our Collect+ portal and so shipping must be pre-paid by the customer.
You can also choose to send your return via a paid Royal Mail or another carrier of your choice, if so, there will be no returns charge applied. If you chose other postage options, we recommend you obtain proof of postage, as we can’t accept responsibility for any returns lost in transit.
How to Start your UK return via Collect+.
Start your UK return via Post Office
We recommend you obtain proof of postage, as we can’t accept responsibility for any returns lost in transit.
Please send your return package to:
Simon Jersey Returns Department
Syke Side Drive
Altham
Accrington
Lancashire
BB5 5YE
Start your UK return via PayPal
‘Return Shipping on Us’ is available to customers who have paid for their order using PayPal and have activated the service in their PayPal account prior to placing the order with Simon Jersey. This service is managed by PayPal and does not affect Simon Jersey's standard returns procedure. For any queries regarding the ‘Return Shipping on Us’ service please contact PayPal. For more information visit Return Shipping on Us via PayPal.
International returns and refunds
To return all, or part of your order, please click here
International Returns Delivery Costs
Country | Parcel Shop | Home Collection |
Australia | £15.00 | £15.00 |
Austria | £7.30 - £8.70 | N/A |
Belgium | £6.50 - £8.99 | N/A |
Bulgaria | £12.99 | N/A |
Cyprus | £16.50 | N/A |
Czech Republic | £8.50 | N/A |
Denmark | £7.99 - £8.30 | N/A |
Estonia | £9.80 - £9.99 | N/A |
Finland | £11.50 - £11.99 | N/A |
France | £5.99 | £6.99 |
Germany | £5.70 | N/A |
Greece | £16.60 | N/A |
Hungary | £8.45 | N/A |
Ireland | £6.60 | N/A |
Italy | £11.99 | N/A |
Latvia | £8.99 - £9.99 | N/A |
Lithuania | £7.99 - £9.99 | N/A |
Luxembourg | £6.99 - £8.99 | N/A |
Netherlands | £7.00 - £8.99 | N/A |
Portugal | £7.45 | N/A |
Poland | £8.99 | N/A |
Romania | £10.45 | N/A |
Slovenia | £9.45 | N/A |
Slovakia | £9.45 | N/A |
Spain | £6.45 | N/A |
Spain (Balearic) | £10.45 | N/A |
Sweden | £7.99 - £9.45 | N/A |
USA | £11.99 | N/A |